betjly's Privacy Policy — Your Information Is Safe With Us
This policy explains in detail how your personal information is collected, stored, and used on the betjly platform.
betjly places the highest priority on your privacy. We handle the information you provide while using our platform with great responsibility. The purpose of this privacy policy is to clearly inform you about what types of information are collected, why they are collected, how they are used, and what measures we take to protect your information.
We believe that transparency and trustworthiness are the foundation of a sound relationship. This policy has therefore been written in simple, easy-to-understand language so that you can be fully aware of your rights and obligations.
Types and Methods of Data Collection
betjly collects two types of information — information you provide directly, and information collected automatically while you use our platform.
1.1 Information Provided Directly
When you register an account on betjly, use our services, or contact our support team, we may collect the following information:
- Full name and date of birth
- Email address and phone number
- Residential address
- National ID or passport number (for identity verification)
- Financial transaction details (bKash, Nagad, Rocket, or Upay account number)
- Records of your communications with us
1.2 Automatically Collected Information
When you visit our website or app, certain information is collected automatically. This information is used to improve our service quality and ensure security:
- IP address and device information
- Browser type and version
- Operating system information
- Time and duration of website visits
- Page views and navigation patterns
- Information collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
In some cases we may receive information from third-party sources, such as:
- Payment processors (for transaction verification)
- Identity verification agencies (during the KYC process)
- Fraud prevention service providers
- Public databases and government records (where applicable)
Purpose of Data Use
betjly uses your information only for specific and legitimate purposes. We never collect your information unnecessarily or use it beyond the stated purposes.
Account Management
Your information is used to create, verify, and manage your account. This includes ensuring login security and carrying out identity verification.
Transaction Processing
Your information is used to process your deposit and withdrawal requests and to ensure the security of financial transactions.
Customer Service
Our 24/7 support team uses your information to resolve your issues. This helps us ensure fast and effective service.
Security and Fraud Prevention
Your information is used to protect the security of our platform and to prevent fraud and unlawful activity.
Service Quality Improvement
We analyze your usage patterns to improve our products and services so that your experience is enhanced.
Fulfilling Legal Obligations
Your information may be used to comply with applicable laws and regulations and to meet the requirements of regulatory bodies.
Data Storage and Security
betjly takes the highest technical and organizational measures to protect your personal information. Our security framework is built to international standards.
3.1 Technical Security Measures
- TLS/SSL Encryption — all data transfers are secured
- Data Encryption — stored information remains in an encrypted state
- Firewall and Intrusion Detection System
- Regular security testing and audits
- Multi-factor authentication option
3.2 Data Retention Period
We retain your information only for as long as necessary. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations. Unless required by applicable law, and once your consent is withdrawn, we will delete the information as promptly as possible.
3.3 Limitations of Data Security
Although we make every effort to protect your information, no digital system is completely secure. If you notice any suspicious activity, notify our support team immediately and change your password.
Sharing Information with Third Parties
betjly does not sell or rent your personal information. However, in specific circumstances we may share limited information with trusted partners.
4.1 Situations Where Information Is Shared
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete financial transactions.
- Identity Verification Services: Information may be shared with authorized verification agencies to complete the KYC process.
- Technology Providers: Limited information is shared with technology companies that assist in operating our platform.
- Legal Authorities: Information may be provided to authorities under a court order or legal obligation.
4.2 Third-Party Responsibilities
We only work with third parties that comply with strict privacy standards. Our agreements with them explicitly cover the protection of your information. Third parties may use your information only for the specified purposes.
Cookies and Tracking Technology
Cookies and similar technologies are used on the betjly website to improve your experience and ensure the effectiveness of our services.
5.1 Types of Cookies
- Essential Cookies: Required for the core functionality of the platform. Without them the site will not work properly.
- Functional Cookies: Help remember your preferences and settings.
- Analytics Cookies: Help evaluate site performance and user experience.
- Security Cookies: Prevent fraud and unauthorized access.
5.2 Cookie Controls
You can control or reject most cookies by changing your browser settings. However, disabling essential cookies may limit some functionality of the site. Instructions for changing browser cookie settings can usually be found in your browser's help section.
Your Rights
As a user of the betjly platform, you have the following rights regarding your personal information:
Right to Know
You have the right to know what information we hold about you and how it is being used. Upon request, we will provide you with a summary of your stored information.
Right to Correction
If any of your personal information is incorrect or incomplete, you may request that it be corrected. It is also our responsibility to keep accurate information.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes. We will review your objection and take appropriate action.
Right to Data Portability
You may obtain a copy of your personal information. We will provide it in a common, machine-readable format.
Right to Withdraw Consent
If your information is processed on the basis of your consent, you may withdraw that consent at any time. However, this will not affect the lawfulness of processing carried out before the withdrawal.
Protection of Minors
Policy for Those Under 21
betjly strictly prohibits minors from registering accounts or using its services. Our platform is for users aged 21 and above only.
- Age is verified at the time of registration
- Information of minors is not knowingly collected
- If information belonging to a minor is found, it is immediately deleted and the account is closed
- If you suspect an account belongs to a minor, notify us immediately
Financial Information Privacy
Your financial information is highly sensitive to us and we handle it with the greatest care.
8.1 Protection of Payment Information
During transactions via bKash, Nagad, Rocket, or Upay, your financial information is transmitted through encrypted channels. We never store your full mobile banking PIN or password.
8.2 Transaction Records
Your transaction history is retained for security and legal purposes. These records are used for dispute resolution, fraud prevention, and meeting regulatory requirements.
- Minimum deposit amount: ৳200
- Minimum withdrawal amount: ৳800
- Withdrawal processing time: 5-30 minutes
8.3 Financial Fraud Prevention
To protect your account security, we monitor unusual transaction patterns. If suspicious activity is detected, we will contact you and may temporarily suspend the transaction if necessary.
Policy Changes & Updates
Change Notification
betjly may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:
- Notification to your registered email
- Notification when logging in to the platform
- The date of changes will be clearly stated on the website
If you continue using the platform after changes, you will be considered to have agreed to the new policy.
Previous Versions
If you need a previous version of the privacy policy, you may request it from our support team. We maintain an archive of prior versions of the policy.
Contact & Complaint Resolution
If you have any questions or concerns about this privacy policy, please contact us. Our privacy team will process your request as soon as possible.
Contact by Email
Email us for any privacy-related requests or complaints:
Write "Privacy Request" in the email subject line for faster processing.
Contact via Live Chat
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